10 general skills or competencies (Job family competencies) for IT Vendor Relationship Senior Manager
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Follows Information Technology Infrastructure Library (ITIL) guidelines and standards.
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Level 2 Behaviors
(Light Experience)
Records project data to evaluate IT service enhancements.
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Level 3 Behaviors
(Moderate Experience)
Performs numerous activities across the entire spectrum of the ITIL reference model.
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Level 4 Behaviors
(Extensive Experience)
Recommends techniques to enhance and define ITIL best practices.
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Level 5 Behaviors
(Mastery)
Keeps abreast with current technologies and ITIL services to ensure competitiveness.
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Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Follows IT operation processes and standards in running a successful IT-enabled business.
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Level 2 Behaviors
(Light Experience)
Identifies risks to operations to improve the collaboration with the IT and business operations team.
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Level 3 Behaviors
(Moderate Experience)
Makes preemptive and immediate corrective actions to minimize risk and IT complexity.
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Level 4 Behaviors
(Extensive Experience)
Maximizes efficiency and productivity to meet the business needs of internal and external users.
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Level 5 Behaviors
(Mastery)
Develops expertise and leadership to ensure alignment of IT strategic business plans.
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10 soft skills or competencies (core competencies) for IT Vendor Relationship Senior Manager
Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Lists the tools and software used in business relationship management.
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Level 2 Behaviors
(Light Experience)
Responds to business partners' inquiries regarding providers' products and services.
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Level 3 Behaviors
(Moderate Experience)
Performs profile analysis to manage commercial customer portfolios and determine to cross-sell opportunities.
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Level 4 Behaviors
(Extensive Experience)
Maintains business development plans and strategies to prospect new and enhance and existing business relationships.
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Level 5 Behaviors
(Mastery)
Leads the adoption of relationship management tools.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
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Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
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Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
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Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
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Summary of IT Vendor Relationship Senior Manager skills and competencies
There are 0 hard skills for IT Vendor Relationship Senior Manager.
10 general skills for IT Vendor Relationship Senior Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
10 soft skills for IT Vendor Relationship Senior Manager, Business Relationship Management, Budgeting, Planning and Organizing, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Senior Manager, he or she needs to be skilled in Business Relationship Management, be skilled in Budgeting, and be skilled in Planning and Organizing.